Customer Services
To make your visit an enjoyable experience, we offer a wide range of facilities for all, from families with young children to people with disabilities.
For further details or to make an enquiry through our Customer Service Centre, please call 0113 229 1234.
Families & Young Children
Little Shoppers Stay Safe
Remember to pick up a wristband for your little shoppers from the Customer Service Centre each time you come to the White Rose. The wristbands have space for an emergency contact number should you become separated during your visit.
Child Friendly Leeds
White Rose Shopping Centre is proud to be a partner in child friendly Leeds. We want Leeds to be the best place to grow up in the whole of the UK. To help make this happen, the city is bringing schools, businesses, voluntary organisations, families and individuals together to make Leeds a child friendly city.
In a child friendly Leeds, children and young people are valued, supported, enjoy growing up, and look forward to a bright future. Children and young people’s views are listened to and acted on, and they can make a difference in their school, their community and the city as a whole.
Mini Shoppers
Mini Shoppers are little cars for your children to sit in and make their family shopping trip even more enjoyable. These are suitable for children aged 18 months to 5 years (this is at the parent/guardian's discretion). Each vehicle costs £3 per hour or £5 for 2 hours and can be hired from the Customer Service Centre.
Baby Changing Rooms
Complete with nappy vending machines, are easily accessible in the North and South Malls and the Upper Circle. The changing room in the South Mall and Upper Circle has a small feeding areas. Microwaves for bottle warming are also located on the Upper Circle for customers to use.
General
Wi-Fi
Free W-Fi is available across the centre using The Cloud. Find it when you log onto the Internet using your smart phone. Set up an account and enjoy free Internet access at the White Rose time and time again.
Lost Property
The Centre makes every effort to ensure that lost property is returned where possible. If you have lost an item whilst in the Centre, please make enquiries at the Customer Service Centre, located by Argos on the South Mall, where your details will be taken and if the item is found, your goods will be returned to you. Additionally if you find an item within the centre please hand it to Customer Services or a member of Security where it will be logged.
Customer Feedback
We are always working to deliver the best shopping experience for our customers and your feedback is important to us. If you have any feedback to offer us please pop by the Customer Service Centre between Argos and New Look on the South Mall and complete a comments card. You could also win a £50 White Rose Shopping Centre Gift Card*
*Terms and Conditions
1. Promotion excludes employees of Land Securities and its partners
2. Entrants agree to be bound by these terms and conditions
3. Prizes are not transferable – no cash alternative available
4. One winning entry will be selected on 28th day of each month
5. One entry per person
6. Winners will be notified by email or phone within 14 days of the draw date
7. Name and county of winners will be available to those sending a stamped address envelope marked ‘Results’ to Customer Services, White Rose Shopping Centre, Dewsbury Road, Leeds, LS11 8LU
8. Winners agree to have their names and photographs used for publicity purposes
9. The promoter reserves the right to withdraw this promotion at any time
10. Promoter: Land Securities Group PLC, 5 Strand, London WC2N 5AF
Security
A network of CCTV cameras cover the Centre, the car parks and perimeter roads, our malls and car parks are patrolled by fully trained Customer Support Officers and two vehicles.
First Aid
The majority of our staff are trained in first aid, defibrillation and the administration of oxygen. We have three defibrillators located throughout the centre. If you require assistance please report to the nearest staff member.
Police
West Yorkshire Police have three full-time staff located at the centre. PC Julien, PCSO Tonks and PCSO Devaney work alongside our security team and security staff employed by our retailers to help us keep White Rose a safe place for shoppers. Any person committing an offence, or behaving inappropriately, whilst in the centre is issued with an exclusion order preventing them from returning. The security system in place enables us to recognise known criminals and track their movement throughout the Centre. Click here for the White Rose NPT web site.
Shopmobility
Is mobility a problem when shopping? Then why not take advantage of the free Shopmobility service? Shopmobility is managed from the Ross Care Mobility Store and offers visitors to the centre with free electric scooter hire, free powered wheelchair hire, free manual wheelchair hire and is open to suit White Rose opening hours. Advanced bookings are essential to use this free service.
Location: Located through the main entrance from Car Park 6
More Information: To become a member ring 0113 277 3636 and ask our helpful staff for more information on the service and ask for an information leaflet to be mailed to you. Alternatively, call into the store next time you are passing and speak to someone in person. Should you decide to become a member, you will be asked to complete a simple membership registration form and we shall require to see two forms of identity with your current address.
Ross care has nearly 60 years experience in the mobility field and also sell a full range of mobility products and other useful aids for use inside and outside the home. Visitors to the store can try Scooters, Powerchairs, Wheelchairs, Rise and Recline Armchairs, Bathing and Walking Aids for size, with no obligation to buy. Let us help you gain some independence and have a better quality of life!
The Quiet Room
White Rose Shopping Centre provides a Quiet Room, which is available for all who wish to use it for contemplation, prayer and reflection. The Quiet Room, located close to the Centre Management Suite off the Upper Circle food court, is open during normal centre opening hours.
